Now that you have had the chance to experience your vehicle, we are interested in your comments regarding how our service network meets your needs.

We appreciate your time, and thank you for returning a completed survey.
 
Name

Street Address







Postal Address
(If different from Street Address)







Home telephone number
Work telephone number
Preferred Email Address
Mobile number
Your company name
Your vehicle registration
YOUR PRIVACY

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About your last service experience
1. Have you returned to a Jeep dealer for any service work on your new car?
Yes (Please continue) No (Please stop)
2. a) Did you have your last maintenance or repair work performed at the dealership where you purchased your vehicle?
Yes (Skip to 3) No
b) If no, please indicate the name and location of the Jeep dealership where you had your last repair or maintenance work:
Dealership Location
3. What type of service work was performed on your vehicle? (Tick all that apply)
Routine maintenance Warranty repair Accessory installation Owner paid service
Please indicate approximate mileage on your vehicle
About your overall service impression
4. How satisfied are you with:
  Very Satisfied Somewhat Satisfied Neither Satisfied Nor Dissatisfied Somewhat Dissatisfied Dissatisfied
a) Your recent service experience at this dealership
b) Treatment received from the service staff
c) Service staffs' ability to listen & understand your needs
d) Quality of service work performed on your vehicle
e) Service staffs' ability to have your vehicle ready when promised
f) Overall dependability of this dealership
Facility
5. How satisfied are you with the facility at this dealership:
  Very Satisfied Somewhat Satisfied Neither Satisfied Nor Dissatisfied Somewhat Dissatisfied Dissatisfied
a) Ease of locating service reception
b) Workshop area appearance
c) Cleanliness of the waiting area
d) Sign/direction indicators in the dealership
Service Experience Evaluation
6. Please rate your service experience on the following
  Very Satisfied Somewhat Satisfied Neither Satisfied Nor Dissatisfied Somewhat Dissatisfied Dissatisfied
a) Promptness with which you were greeted
b) Courtesy
c) Commitment to you
d) Overall personal presentation/professionalism
e) Consideration of your time
f) Ability to listen, understand and answer your questions
g) Provide a clear explanation of the repairs
h) Provide a clear explanation of the charges
i) Ease of obtaining a service appointment
 
7. If you contacted the dealership by phone, how
satisfied were you with the professionalism of
the way your call was handled?
8. a) How many visits to the dealership did it take to have your most recent repair corrected?
1 (Skip to 8c) 2 3 4 or more
b) If your vehicle was not fixed on the first visit: What was the primary reason? (Please select one)
Parts were not in stock Service department could not identify the condition you described
Work performed did not correct the condition Service department's schedule too full that day
Other (Please specify)
c) How many days did it take to have your last repair completed at this dealership?
1 2 3 4 or more
d) Did a representative from the dealership contact you within 3 days after the workshop/service experience?
Yes No
9. Was the cost of the maintenance or repairs to your vehicle:
Much less than expected About as expected More than expected Much more than expected
Summary
10. Would you recommend this dealership to a friend or relative for maintenance or repair work?
Definitely Probably Don't Know Probably Not Definitely Not
11. If you were to replace this vehicle, Would you buy another Jeep vehicle?
Definitely Probably Don't know Probably not Definitely not
12. How much longer do you intend to keep your Jeep vehicle?
Months
13. Overall comments for the attention of this dealer (optional)
About the primary driver
14. Are you
Male Female Couple
15. What is your age?
30 or under 31-40 41-50 51-60 61+
16. What is your household situation?
Single Family with mainly school age children
Young Couple Family with mainly children living at home
Family with mainly pre-school children Older single/couple with no children or no children living at home
CUSTOMER EVENTS
17. a) Has your dealership invited you to dealership-hosted event/s in the last 6 months?
Yes No
  Very Satisfied Somewhat Satisfied Neither Satisfied Nor Dissatisfied Somewhat Dissatisfied Dissatisfied
b) How satisfied were you with the events you attended?
c) Do you have any suggestions?